- Step 1:Uninstall the printer software on your computer and remove all the registry files.
- Step 2:Download the latest version of the printer driver from the official website of the printer.
- Step 3:Once you have downloaded the driver, run the installer file, and install it on your computer.
- Step 4:Choose wireless as your connection type in the installation wizard.
- Step 5:Go to the Wireless Setup Wizard on the printer to connect it to the wireless network.
- Step 6:Select your network from the displayed list, enter the password, and get connected to the network.
- Step 7:If the issue persists, reset the printer to the factory defaults.
- Step 8:This process changes all the settings on your printer to default factory settings.
- Step 9:Disconnect the power cable of the printer and connect it after 30 seconds.
- Step 10:If your printer has the Resume button, press and hold it for about 20 seconds and press the Power button.
- Step 11:You can now see the LED lights lit up on the printer.
- Step 12:Make the initial settings on the printer by setting the date and time.
- Step 13:Restart your router and modem to resolve the issue.
- Step 14:Try connecting the router and printer using a wired connection.
- Step 15:If you can’t connect the printer over a network, check whether there is any connection issue with your Internet Service Provider.
- Step 16:Go to the Control Panel window of your computer from the Start menu.
- Step 17:Select the Devices and Printers section.
- Step 18:Right-click on your printer icon and select See what’s printing.
- Step 19:Click the Printer tab and make sure that the Printer Offline option is not selected.
- Step 20:Select the Set As Default Printer option to resolve the issue.
- Click the Call button provided on this web page to get remote assistance to fix Printer Offline error after Changing the Router