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  • How to fix WD My Passport not showing up or working on Mac

Your WD My Passport fails to show up on your Mac due to few reasons. Check whether your USB cable and Mac computer are in good condition and make sure your USB cable is not broken. Sometimes, hardware problems can make your WD My Passport stop showing up on your Mac. If your problem persists, you can try the following steps.

How to fix WD My Passport not showing up or working on Mac

Check the fundamental issues

  • Check whether your USB cables and drivers are working correctly. You can check it by connecting to the other hard drives or devices.
  • Try rebooting your Mac and check whether you can find your WD My Passport on your Mac.
  • Try connecting your WD My Passport to another computer, so you might know whether the computer you tried to connect earlier is compatible or not.

Now, make use of the solutions given here to make your WD My Passport drive show up on your Mac.

Finder Preferences

  • Check whether your WD My Passport drive shows up in Finder Preferences.
  • Maybe, the configuration of your Finder Preferences is stopping the drive from showing up on your Mac.
  • You can change the settings in the Finder Preferences.
  • Select Finder Preferences followed by the General tab.
  • Select the check box for External disks.
  • Go to the slider bar and enable the check box for External disks.

Check Disk Utility

  • Check whether your WD My Passport drive shows up in Disc Utility.
  • If it doesn’t show up, mount the drive manually.
  • Go to Applications, select Utility, then select Disk Utility and, click Show Devices.
  • Select your WD My Passport drive from the left sidebar and click the Mount button. Still, if you cannot mount your drive in the Disk Utility, try the native repair tool, First Aid.
  • Go to applications, select Utility, and then select Disk Utility.
  • Select WD My Passport for Mac. Click First Aid. It would analyze and repair the hard drive problems.

Install the latest WD utilities

  • Close the current version of the WD drive utility.
  • Shut down your system. Restart after some time.
  • Now, disconnect your WD My Passport drive and reconnect it to your Mac. When you open your drive, type the password for the drive.

Try the troubleshooting methods mentioned above. Now, your Mac should show your WD My Passport drive.