- Step 1 :First, ensure that your modem is working properly.
- Step 2 :If any light on the modem’s control panel is blinking, try to identify the reason and perform the right steps to resolve it.
- Step 3 :Check if the network cable is connected securely.
- Step 4 :Now, turn off your router the modem if they are turned OFF.
- Step 5 :Disconnect the Ethernet cable from both the devices.
- Step 6 :After a while, reconnect the cable and turn on both the router and the modem.
- Step 7 :Wait for the ONLINE light on your modem to light up.
- Step 8 :Similarly, wait for your router to complete the power-up sequence.
- Step 9 :Now, check if the router-modem connection issue has been resolved.
- Step 10 :If not, reset your router.
- Step 11 :Based on your router model, the reset process may vary.
- Step 12 :But, in most routers, you need to hold down the Reset button for 5 or 7 or 9 seconds.
- Step 13 :To know in detail, refer to your router’s user manual.
- Step 14 :Once your router has been factory reset, reconnect it to the router modem not connecting and check whether the issue is fixed.