Router Not Obtaining IP Address - [SOLVED]

On this page, we’ll show you how to resolve the router not obtaining the IP address issue. Here, the TP-Link router is taken as an example.Usually, when you configure a new router with an existing modem using a coaxial cable, there is a chance for your router not to go online immediately. This is a common issue and it is referred to as MAC Binding. The reason for this issue is your modem is still bounded to the MAC (Media Access Control) address of the last connected device.

You Can Fix This Issue Easily By Performing Some Simple Troubleshooting Instructions.

  • Step 1:If your router is connected to the modem by a coaxial cable, then unplug it.
  • Step 2:Disconnect the power cable from your modem and the router.
  • Step 3:Now, get an Ethernet cable and use it to connect your router to the modem.
  • Step 4:Make sure to connect the Ethernet cable to the WAN port of your router.
  • Step 5:Reconnect the power cable into your router and the modem to resolve this router not obtaining IP address issue.
  • Step 6:Make sure not to connect the coaxial cable to the modem.
  • Step 7:Turn on the modem. It may take 3 to 5 minutes for the modem to flash its memory.
  • Step 8:After waiting for five minutes, reconnect the coaxial cable into the modem.
  • Step 9:Once your modem is connected to the Internet, turn on the router.
  • Step 10:Wait for the router’s internet light to become light, green, or solid green.

Now, check if the router not obtaining IP address issue is resolved. If not, log in to your modem’s web access page and collect its logs. If the logs are not available, then look for the channels. Make sure that the downstream channel of your modem is between -12 to +12. If this persists, then update your router’s firmware to the latest version (if available). Contact us to get remote assistance in resolving this issue.