SAMSUNG SMART TV CONNECTS TO WIRELESS ROUTER BUT NOT INTERNET

If the internet is not working in the smart tv, then follow the steps to fix Samsung smart tv connects to wireless router but not internet.

  • Step 1:Press the Home button on the TV remote.
  • Step 2:Select the Settings menu from the lower-left corner of the screen.
  • Step 3:Choose the General menu and then select the Network option.
  • Step 4:Using the navigation keys, pick the Network Status.
  • Step 5:Click on the IP Settings button and then select Enter manually for the DNS Settings.
  • Step 6:Type “8.8.8.8” in the DNS server field to solve Samsung smart tv connects to wireless router but not internet issue.
  • Step 7:if the internet connection is still not resolved, then try to reset the router
  • Step 8:To reset the internet connection, choose Reset Network under the General menu. 
  • Step 9:To confirm the network reset again, click on the Reset button.
  • Step 10:Check the router LED light status of the internet to verify the connection.
  • Step 11:The other reason behind the internet connection failure is using an older version of smart TV software.
  • Step 12:First, visit Samsung’s official website on your computer.
  • Step 13:Go to the Support tab and find the smart TV model.
  • Step 14:The updated versions are available on the page. Download the latest software and save it on the USB flash drive.
  • Step 15:Next using these Samsung smart tv connects to wireless router but not internet guidelines, connect the USB drive to the USB port of the smart TV.
  • Step 16:Navigate to the TV menu using the remote.
  • Step 17:Click Support and then select Software Update.
  • Step 18:Select the Update Now menu. Following that, click Yes in the prompt message to confirm the search for the software file in the USB drive.
  • Step 19:After the software is found in the drive, select Yes to continue.
  • Step 20:The TV software gets updated. Later, try to connect to the Internet.
  • Step 21:When the above Samsung smart tv connects to wireless router but not internet steps do not help to fix the internet problem, perform a factory reset. 
  • Step 22:From the Settings menu, select Support in the left panel.
  • Step 23:Click the Self Diagnosis option to reset the smart TV.
  • Step 24:Now, you have to enter the default PIN ‘0000’ to enable the diagnosis.
  • Step 25:The TV restarts after which you can reset the settings to fix Samsung smart tv connects to wireless router but not internet issue. Now, turn on the Internet.