- Step 1:Press the Home button on the TV remote.
- Step 2:Select the Settings menu from the lower-left corner of the screen.
- Step 3:Choose the General menu and then select the Network option.
- Step 4:Using the navigation keys, pick the Network Status.
- Step 5:Click on the IP Settings button and then select Enter manually for the DNS Settings.
- Step 6:Type “8.8.8.8” in the DNS server field to solve Samsung smart tv connects to wireless router but not internet issue.
- Step 7:if the internet connection is still not resolved, then try to reset the router
- Step 8:To reset the internet connection, choose Reset Network under the General menu.
- Step 9:To confirm the network reset again, click on the Reset button.
- Step 10:Check the router LED light status of the internet to verify the connection.
- Step 11:The other reason behind the internet connection failure is using an older version of smart TV software.
- Step 12:First, visit Samsung’s official website on your computer.
- Step 13:Go to the Support tab and find the smart TV model.
- Step 14:The updated versions are available on the page. Download the latest software and save it on the USB flash drive.
- Step 15:Next using these Samsung smart tv connects to wireless router but not internet guidelines, connect the USB drive to the USB port of the smart TV.
- Step 16:Navigate to the TV menu using the remote.
- Step 17:Click Support and then select Software Update.
- Step 18:Select the Update Now menu. Following that, click Yes in the prompt message to confirm the search for the software file in the USB drive.
- Step 19:After the software is found in the drive, select Yes to continue.
- Step 20:The TV software gets updated. Later, try to connect to the Internet.
- Step 21:When the above Samsung smart tv connects to wireless router but not internet steps do not help to fix the internet problem, perform a factory reset.
- Step 22:From the Settings menu, select Support in the left panel.
- Step 23:Click the Self Diagnosis option to reset the smart TV.
- Step 24:Now, you have to enter the default PIN ‘0000’ to enable the diagnosis.
- Step 25:The TV restarts after which you can reset the settings to fix Samsung smart tv connects to wireless router but not internet issue. Now, turn on the Internet.